TheSims3.com issues

2012-11-13: Current Issues

Seasons Download and Registration Issues

How does the myPage work ?

See this thread: My page Thread or here: MyPage at Official Site (needs a re-work)

I can’t read my gifting or system messages

All non-us users have this issue. EA is aware and is fixing the issue. There’s nothing you can do about it.

On my MyPage it says I have no registered games. I do have games registered.

Maintenance on 10-24-2012 broke this for everyone. It will hopefully be fixed soon. There’s nothing you can do about it. You should still be able to play your game.

Because of this, ingame gifting does not work properly cause no one has Supernatural registered.

–> This issue should be resolved for most

–> 2012-11-13: EA has server crashing issues. They’ve disappeared again.

I received a friend request but when I go to my myPage, there are none

Maintenance on 10-24-2012 broke this. It was an issue for some before this but now it seems to affect most people.

It can also happen that the friends you accepted don’t disappear from the friends page

There’s nothing you can do about it.

–> EA is aware and targeting next maintenance to fix

I can’t download/install from the Exchange

Some items in the exchange are broken if you download them with Save File. Use Add to Game instead. This does not auto install the content anymore so you will also need to install it for it to show up in your game.

If you can’t download at all, make sure your game is up-to-date, clear your browser cache and/or use a different browser

I can’t upload to the Exchange

This is an ongoing issue for many. There are different causes and solutions but most of the time, it’s unclear why it’s not working.

Identified causes:

You can’t upload a file with the same name twice, even if you delete one. Re-export under a different name and try again
Don’t use special characters in your name.
Everyone has a quota of about 1 GB. If you exceed that quote, you can’t upload anymore. Delete some of the existing files before uploading more.
If your file contains custom content or even Store content (some does attach), you might see an error uploading. Remove the Custom content and try again

I can’t delete stuff from my Wishlist

Some browser like Opera can’t be used to remove stuff from the WL. Use firefox, IE or Google chrome. Also make sure to click on the little heart after you’re done removing before clicking anything else. This will reload the page and remove the stuff from your WL

I can’t download items from the Sims 3 Store

If you can’t download at all, make sure your game is up-to-date. Even though it says that patch 1.5 (which is 1.05 in fact) is needed to download, you will need the newest patch for it to work properly.

Also don’t use Opera. It doesn’t work with that.

I get Oops (Liam) Page on my studio

Most often this is because one of your uploads is corrupted (there are other reasons). Post in this thread in the official forum to have it fixed (it may take a while): Message to Russkii: Website/Challenges/ issues, comments thread

I’m missing Badges

Post your missing badges here: Message to Russkii: Website/Challenges/ issues, comments thread

I can’t seem to complete some of the achievements

ATM all achievements which involve ghosts can’t be completed. All others should work but some of them take some figuring out cause their solution is not obvious.

Post here if you have issues with one of them and see if someone can tell you what you need to do: Bugged Supernatural achievements and a small spoiler