Problem

• My Sim can’t check his messages. He’s reset
• My Sim can’t check the online profiles of other Sims. He’s reset

Cause

The Sim resets, if you have a message/profile of a Sim that no longer exists in your town

Sims can leave your town for the following reasons

• They move away
• They were deleted manually or through a mod (especially for homeless sims and ServiceNPCs)
• Sim went missing
• Dead Sims are only an issue if their tombstone was removed from the world

Solution

Delete your Sims online profile and create a new one. This removes all invalid messages/profiles

Mod that help with the issue

• Overwatch oder ErrorTrap help to get missing Sims back. This won’t help if the Sim got deleted or moved away

Further Reading

• Mailbox doesn’t work
• Sims reset / jump out of actions