• Error,  Launcher,  Store & Exchange

    Exchange Content cannot be installed

    February 15, 2014 /

    Problem I want to install something I’ve downloaded from the exchange but I get an error I get the following error message: Installation failed: Please make sure your game has the latest Software Updates and try again. I do not get an error message but when I start the game, the items are not in the game. Cause This problem has several causes Your game is not updated The file name of the Sims3pack contains special characters like semicolons. You tried to install something that is corrupt. If you check those with Custard, you’ll see lots of red package files and…

  • Error,  Launcher,  Origin

    Unable to connect to Origin

    February 14, 2014 /

    Problem I get the message: Unable to connect to Origin Unable to connect to the EA Download Manager Cause This problem is caused by the launcher not being able to find the Origin client on your computer. You do not have the Origin client installed on your computer The client installed on your computer is not up-to-date A program (such as an Antivirus Program) or the firewall is blocking the connection Your Origin Account is not connected to your thesims3.com account You’ve changed your Email Address and now the game has troubles with certain files that store your Email address…

  • Error

    Failed to book tour

    February 14, 2014 /

    Problem When trying to use SimPort, I get the following error: Failed to Book Tour. Please try again.  Cause You get this message if there’s a problem connecting to the server on sending a Sim on tour. Your Sim can’t be uploaded, if your computer can’t communicate with the server. The connection can also time out, if your Sim has a lot of Custom Content, inventory items or memories. Solution Make sure you have an active Internet connection and that your connection to the EA-Servers isn’t blocked by your firewall and Anti-Virus-Program Try to reduce memories and CC and place some…

  • Error,  Store & Exchange

    Store Content cannot be installed

    February 14, 2014 /

    Problem I’ve downloaded something from the Sims 3 Store but I can’t install them. I get the following error message: Installation failed: Please make sure your game has the latest Software Updates and try again. Cause This error seems to occur if the launcher can’t verify ownership of the item correctly. Check this thread: Exchange Content cannot be installed if you get this error on trying to install an exchange item Solution Re-download the item from your purchase history.

  • Error

    Invalid or already used Serial Code

    February 14, 2014 /

    Problem I tried to register my game on thesims3.com but I get the message that my code is already used/invalid Origin ask me to activate my game but when I try, it tells me my code is used/invalid Cause Origin-Download Version Your game is automatically registered on thesims3.com if your accounts are connected. You only need to activate your game once. After that you should the game on myGames on the Origin client. DVD Version 0, D and O and 8 and B and 2 and Z look very similar. Make sure you did not mix them up. Solution Origin-Download…

  • Error

    Installed version newer than this product

    February 14, 2014 /

    Problem I would like to install a new expansion pack but I get this error message: “Warning: The Sims 3 game you have is more recent than this product. If you choose to proceed you will need to be connected to the Internet and update this product via the Sims 3 Game Launcher after it is installed in order to play The Sims 3” Cause This message appears if your base game is already patched to a higher level than the expansion pack you’re installing needs. Ex: The  Base game needs to be patched to 1.22 if you want to install…

  • Graphics

    Device 0 cannot run this title

    February 14, 2014 /

    Problem I get the following error message: Unable to start game. Device 0 cannot run this title. No supported video graphics card detected. Please check your system hardware.Device 0 cannot run this title no supported video graphics card detected Unable to start game. Device 0 cannot run this title. Your video card does not appear to support at least Shader Model 2. Please upgrade your card. Cause Your graphics drivers are outdated Your graphics card is listed as unsupported in the following file: [installation directory]/Game/Bin/GraphicsCards.sgr. You have to screens connected two your computer. Solutions Upgrade your graphics drivers and check…

  • Error

    I/O device error

    February 14, 2014 /

    Problem On trying to install the game, I get the following error message: The request could not be performed because of an I/O device error Workarounds Something is interfering with the setup installer (AntiVirus, Firewall, Windows Update). Try disabling them. Reinstall Origin Clean out your registry with CCleaner Make sure Windows and .Net are current Clean the disc Use the Digital Download Version from Origin instead of the disc (it’s free if you have the disc) Use the patch download if you get this error on installing a patch Further Reading Another I/O Device Error Question

  • FAQ

    Sims 3 and the Windows Registry

    February 14, 2014 /

    What is the registry ? The Registry is a database which is needed by Windows to manage your configuration of your operating system and the installed programs. When you install a program, the installation routine will write all necessary entries to the registry. If you uninstall a program, the reference should be deleted but that’s most often not the case. Because of this, you will find various programs around the net – like CCleaner or RevoUninstaller that help you clean out your registry. What to consider Incorrect changes in the registry can lead to programs or even windows not working…