Origin
Issues that concern Origin
-
Unable to connect to Origin
Problem I get the message: Unable to connect to Origin Unable to connect to the EA Download Manager Cause This problem is caused by the launcher not being able to find the Origin client on your computer. You do not have the Origin client installed on your computer The client installed on your computer is not up-to-date A program (such as an Antivirus Program) or the firewall is blocking the connection Your Origin Account is not connected to your thesims3.com account You’ve changed your Email Address and now the game has troubles with certain files that store your Email address…
-
Installing through Origin
Introduction The game will be added to your account automatically If you bought the game through the Origin Store. It is not possible to buy a game as a gift through Origin for someone else. If you bought the game through Amazon or a key-trader (most of those are not licensed by EA so be aware that it can lead to troubles buying through key-traders), you get a serial code which you can redeem on Origin where it says redeem a product code. You should have a serial code as well, if you bough the game in the Steam Store.…
-
Known Installation Issues
Below you can find solutions to known issues that can surface when you try to install the game. Invalid Serial code If you bought the game before Origin came out, the serial code displayed in Origin is often wrong. Try the one from your manual instead. Check your number again. Many letters are very similar. 8 and B, 2 and Z, 0, O and D can be mixed up very easily. If the code still does not work, you need to contact customer support. Serial code is already registered If you bought the game used, the pre-owner has most probably…
-
Registering on Sims 3 Page not working
Oct. 24th 2013: This issue should be fixed. Clear your browser cache if you still have it. Problem I’m trying to make an account on thesims3.com but it’s not letting me. It sends me in circles. Cause Unclear Solution None atm. EA is aware of the issue and working on a solution. Stay tuned for more info. Please make a post here: [INFORMATION] Registering on Sims 3 Page is not working if you have the issue and answer the questions in the first post. You only need an Origin account to post at AnswerHQ.
-
Refund for downloaded Games
Did you buy a new shiny game on Origin ? Did you play it but it was not what you expected ? Well, you can now return it despite being a digital download. The Great Game Guarantee allows you to return EA digital game downloads (PC/Mac) purchased on Origin for a full refund within 24 hours after you first launch the game, within seven days from your date of purchase or within seven days from the game’s release date if you pre-purchased/pre-ordered, whichever comes first. You do have have to decide pretty quickly if you are satisfied or not and…
-
Can’t download Game from Origin
Problem I’m trying to download a game from Origin but when it reaches a certain percentage, it goes back to a lower percentage. This constantly loops and I can’t download the game. I get Error 7049:408 when I try to download my game Solution There’s a new beta version of Origin that addresses this issue. Try these steps Launch Origin and log in with your account Click Origin in the top left (main menu) Select Application Settings From General tab, scroll down to Update to the beta version if available and tick the check box Restart Origin Also make sure that…
-
Humble Origin Bundle Code Issue
Update 08/16/2013 Players that have received a 16 digit code, should now get a 20 digit one by email. Note that these codes are now redeemed at thesims3.com. Details can be found here: [IMPORTANT] The Sims 3 Humble Bundle – SOLUTION. 16-08-2013 Humble Bundle is currently holding a sale where you can get many Origin games for an amount of money YOU choose to spend. The money is going to a good cause. Unfortunately there seems a mix up with the Origin Code. The codes are only 16 digits instead of 20 digits. EA is aware of the issue and working…
-
Seasons Download and Registration Issues
Issue As of today, Seasons is available and EA has major issues. It seems that they have Server Crashing issues and because of this, all registered games have disappeared from our MyPage again. There’s nothing you need to do about it. EA is working on it. Registration If you bought the download version through Origin and your accounts are connected, there’s no need to register the game. It should be automatically added to your thesims.com account (but since that does not work correctly, it won’t show on your myPage. Try redeeming your limited edition codes anyways to see if it…
-
QtCore4.dll not found
Problem I get the following error message: The program can’t start because QtCore4.dll is missing from your computer. Try reinstalling the program to fix this problem. Cause This file belongs to Origin and should be in the folder C:Programs(x86)Origin. Solution Reinstall Origin. You don’t need to reinstall the game, reinstalling Origin will do. Uninstall it and then clean your registry using ccleaner. After that download the newest version direclty from EA and install that. The newest version can be found here: http://origin.com/us/about. If you search the net, you’ll find the file for download. Don’t download them since it might not…
-
There was an error during startup
Problem When starting the launcher, I get the error message: There was an error during startup. See the Log for more details Suggestions Reinstall Origin Solution by Georgia82 for digital downlaods Make sure your graphic drivers are up-to-date Bypass the Launcher and start your game directly Right click on the launcher icon and start your launcher as administrator Make sure your Microsoft .net Framework is current Put in the base game dvd or start the game from the base game launcher icon instead of the addon If you uninstalled an EP make sure there are no left-over keys in your…
