Issue There are two reasons why the game won’t recognize your graphics card properly Your card is too new. The game doesn’t know it exists You have a integrated as well as a dedicated graphics card (Integrated Graphics Vs. Dedicated Video Card) To check if the game recognizes your card, open the file documents\electronicarts\thesims3\DeviceConfig.log or documents\electronicarts\thesims4\Config.log with any text editor. You need to search for this section Important is the Found behind your graphics card. If it says Found: 0, then your card is not properly recognized. Solution If you have a Nvidia Graphics card you can try to start the game…