• Error,  Store & Exchange

    Store Content cannot be installed

    Problem I’ve downloaded something from the Sims 3 Store but I can’t install them. I get the following error message: Installation failed: Please make sure your game has the latest Software Updates and try again. Cause This error seems to occur if the launcher can’t verify ownership of the item correctly. Check this thread: Exchange Content cannot be installed if you get this error on trying to install an exchange item Solution Re-download the item from your purchase history.

  • Error

    Installed version newer than this product

    Problem I would like to install a new expansion pack but I get this error message: “Warning: The Sims 3 game you have is more recent than this product. If you choose to proceed you will need to be connected to the Internet and update this product via the Sims 3 Game Launcher after it is installed in order to play The Sims 3” Cause This message appears if your base game is already patched to a higher level than the expansion pack you’re installing needs. Ex: The  Base game needs to be patched to 1.22 if you want to install…

  • FAQ,  Store & Exchange,  Website

    Exchange – Please update your game

    My game is updated. Why does it say Update your Game ? When you download Sims and Houses from the exchange, the website shows you which Store-Items and which Add-Ons are necessary for the download. Sometimes it says please Update your Game. This notice is there for everyone as soon as the download needs a certain patch to install. Some Store content only works if you have a certain patch level. This message means nothing if you are patched to the newest patch level. The browser does not check your installed game version.

  • Error

    Wrong Region Code

    Problem I get the error message The setup has detected that the regional install code for The Sims 3 is different than what this expansion requires. This product requires The Sims 3 to have the same regional code in order to be installed. Cause The base game and the EPs have a so called region code. The codes are as follows (last two numbers of your version number) This error occurs for two reasons Different regions for the base game and world adventures The base game and the world adventure expansion pack need to have the same region code or they…

  • Error,  Hacks & Mods

    Unofficial Game Modification

    Problem I get the following error message: It looks like you have installed an unofficial game modification that does not match your current version of The Sims 3. We recommend that you either uninstall these game modifications or get updated versions of them – otherwise you may experience crashes or significant bugs Cause Since patch 1.12/2.7/3.3/4.0 the game knows if you are using a CoreMod like  AwesomeMod, ErrorTrap or EGC Left over files from the old modding framework (Install Helper Monkey) Cracked version of the game Solution Never use a core mod with a different patch version than it’s for. Remove…

  • FAQ

    Bugs & Patches

    What’s a Bug ? Bugs are errors in the game. Not everyone has every bug for it depends on the combinations of actions you do if a bug actually shows in your game or not. Some bugs are very common, others are not. Bugs can be caused by Mods and CC as well. Because of this, make sure your Downloads are always up-to-date. What’s a patch ? A patch is an update to the game code. A patch can have two purposes Fix bugs in the game Adjust the base game to the be able to handle a new expansion.…

  • Error

    Base Game incompatible with current Expansion Pack

    Problem I get the error message: Your The Sims 3 Base Game is incompatible with the current Sims 3 Expansion Pack. Please update your game via the game launcher. My Launcher is showing that I have Version on top of that. Cause Up to Patch 1.22, when patching the launcher always downloaded two patches (unless you only have the base game). If you accidentally canceled out the installation of the second patch by manually starting the launcher, you will get this error, since the Version of the base game and the one of your latest expansion pack don’t match.…

  • FAQ

    How to find your game version

    Where do I find my game version ? The game has a game or version number which shows to what patch level you are updated. The version number can be found in the launcher What does the version number consist of ? The first digit(s) tell you for which EP the version number is Next is the version of the patch. When talking about the patch, only the first two digits are mentioned. The last two digits are the region code. What’s the region code ? Region codes help to find out how and where the game was bough. The…