• Tutorial

    Troubleshooting Steps

    Introduction There are several things you can try to solve various issues. These thing will not harm your game but they don’t always help either. Always backup your user files before trying anything. Tips from MTS Here’s a few tips from the MTS Wiki you can try:¬†Game Help:Sims 3 Game Problem Computer Maintenance On a windows PC you collect a lot of garbage over the years. Programs aren’t uninstalling properly and leave traces in your Windows Registry. Your computer’s hard disc is being fragmented when you delete stuff and you collect temp files and user files that no one ever…

  • FAQ

    SimPort Progress and Achievements

    Where is my SimPort progress saved ? SimPort progress is not saved on the EA servers. The information is only locally saved on your computer in a filed called PassportData.package. This file can be found in [User file directory]\Downloads\[Some Number] If you delete this file you will loose all progress and you can start over unlocking your stuff. Because of this, make sure to regularly save this file. Where is my achievement progress saved ? Completed achievements for which you have received a batch are associated with your account and saved on the EA server. As long as nothing goes…

  • FAQ

    Backups

    What is a backup ? A backup is a copy of your folders and files to an external drive, an different place on your computer, a flash drive or a DVD. Backups are used to go back to an older state if the existing one is not working or your computer is failing. When should I backup my files ? Before reinstalling your game Before moving everything to a new Computer Before installing a patch or a Expansion/Stuff Pack Before trying out new Custom Content, Store Content and Mods Savegames should be backed up after ever game play. It’s good…