• Error,  Launcher

    Launcher crashes

    Problem I get a cryptic error message and then another saying the launcher isn’t working anymore. Sometimes you can scroll for a while until the message appears. I get the following message: Sims3launcher has stopped working Cause This issue is often cause by a faulty download that didn’t get installed properly. This can be a Sim, a house/household or an object, piece of clothing or hairstyle. Solution Always use the newest version of Origin. Try the following if you have faulty downloads installed: Move the folder Library (those are your houses and households) to your desktop (or rename it). You won’t loose…

  • Error,  Launcher,  Store & Exchange

    Exchange Content cannot be installed

    Problem I want to install something I’ve downloaded from the exchange but I get an error I get the following error message: Installation failed: Please make sure your game has the latest Software Updates and try again. I do not get an error message but when I start the game, the items are not in the game. Cause This problem has several causes Your game is not updated The file name of the Sims3pack contains special characters like semicolons. You tried to install something that is corrupt. If you check those with Custard, you’ll see lots of red package files and…

  • Error,  Store & Exchange

    Store Content cannot be installed

    Problem I’ve downloaded something from the Sims 3 Store but I can’t install them. I get the following error message: Installation failed: Please make sure your game has the latest Software Updates and try again. Cause This error seems to occur if the launcher can’t verify ownership of the item correctly. Check this thread: Exchange Content cannot be installed if you get this error on trying to install an exchange item Solution Re-download the item from your purchase history.

  • Error

    Installed version newer than this product

    Problem I would like to install a new expansion pack but I get this error message: “Warning: The Sims 3 game you have is more recent than this product. If you choose to proceed you will need to be connected to the Internet and update this product via the Sims 3 Game Launcher after it is installed in order to play The Sims 3” Cause This message appears if your base game is already patched to a higher level than the expansion pack you’re installing needs. Ex: The  Base game needs to be patched to 1.22 if you want to install…

  • Error

    I/O device error

    Problem On trying to install the game, I get the following error message: The request could not be performed because of an I/O device error Workarounds Something is interfering with the setup installer (AntiVirus, Firewall, Windows Update). Try disabling them. Reinstall Origin Clean out your registry with CCleaner Make sure Windows and .Net are current Clean the disc Use the Digital Download Version from Origin instead of the disc (it’s free if you have the disc) Use the patch download if you get this error on installing a patch Further Reading Another I/O Device Error Question

  • Custom Content,  Error,  Launcher

    Downloaded Sims and Houses can’t be installed

    Problem I’ve downloaded a Sim/House/Household from the exchange but I can’t find it in CAS or in the library Cause There are many Sims out there that cannot be installed through the launcher. They will show as installed but next time you open the launcher, they are uninstalled again. I don’t know why some Sims show this behavior but it’s possible that CC has something to do with it. When a Sim/House/Household is installed through the launcher, a file will be saved to the SavedSims folder (or the library folder in your user data directory. For some reason, this will not…

  • Origin,  Tutorial

    Installing through Origin

    Introduction The game will be added to your account automatically If you bought the game through the Origin Store. It is not possible to buy a game as a gift through Origin for someone else. If you bought the game through Amazon or a key-trader (most of those are not licensed by EA so be aware that it can lead to troubles buying through key-traders), you get a serial code which you can redeem on Origin where it says redeem a product code. You should have a serial code as well, if you bough the game in the Steam Store.…

  • Error,  Origin

    Known Installation Issues

    Below you can find solutions to known issues that can surface when you try to install the game. Invalid Serial code If you bought the game before Origin came out, the serial code displayed in Origin is often wrong. Try the one from your manual instead. Check your number again. Many letters are very similar. 8 and B, 2 and Z, 0, O and D can be mixed up very easily. If the code still does not work, you need to contact customer support. Serial code is already registered If you bought the game used, the pre-owner has most probably…

  • Tutorial

    Installing Base Game from DVD

    Introduction Installation from DVD differs depending on when you bough the base game with September 2012 being the important date. The difference between the two is whether or not you need to have Origin. When Sims 3 first came out in June 2009, there was no Origin. EA only had the EA Download Manager and that was not mandatory. You didn’t need to register your game or make an account with EA. That is still true today. There is no EADM anymore, but you do not need Origin or an Origin account to enjoy your game. The later version of…

  • Error

    DLC Compatibility Alert

    Problem When I try to install a new expansion pack/stuff pack from Origin, I get the following error: DLC Compatibility Alert It seems the base game for this DLC was not installed through Origin. For <name of the EP/SP> to work, you will first need to: Select Uninstall Now below, locate the base game, and follow the on-screen instructions to uninstall it. Download and install the base game through Origin by selecting it in My Games and clicking Download. After that you can download and play <name of the EP/SP> Cause Seems people that have the base game installed through…