Issues with the Launcher
Feb 15 2014
Problem I get a cryptic error message and then another saying the launcher isn’t working anymore. Sometimes you can scroll for a while until the message appears. I get the following message: Sims3launcher has stopped working Cause This issue is often cause by a faulty download that didn’t get installed properly. This can be a Sim, […]
Feb 15 2014
Problem I want to install something I’ve downloaded from the exchange but I get an error I get the following error message: Installation failed: Please make sure your game has the latest Software Updates and try again. I do not get an error message but when I start the game, the items are not in the […]
Feb 14 2014
Problem I get the message: Unable to connect to Origin Unable to connect to the EA Download Manager Cause This problem is caused by the launcher not being able to find the Origin client on your computer. You do not have the Origin client installed on your computer The client installed on your computer is […]
Feb 14 2014
Problem I have registered my game but now I can’t login. Solution You have to use your email address and not your user name to login You need to have at least patch 1.63 to login with your game. Try to login from within the game instead of the launcher (unless you want to upload […]
Feb 13 2014
Problem I’ve downloaded a Sim/House/Household from the exchange but I can’t find it in CAS or in the library Cause There are many Sims out there that cannot be installed through the launcher. They will show as installed but next time you open the launcher, they are uninstalled again. I don’t know why some Sims […]
Feb 12 2014
Introduction Sims3Packs are installed through the launcher. You simply double click on a file to install it or – if downloaded from the exchange or the Sims 3 Store – you’ll find them on the launcher in Downloads where you choose install. Detailed instructions can be found here: Game Help:Installing TS3 Packs Downloading houses and Sims […]
Jun 22 2013
Problem After the installation of Patch 1.55, my game doesn’t load. All I get is a black screen. My Launcher takes forever to load now. Cause The causes for those issues aren’t solved completely yet and everything written here is a mere assumption. It might be completely not true. To discuss the tmp files, please […]
Mar 10 2012
Problem My launcher does not start anymore Cause Patch 1.32 is classified as malware by Norton and the launcher file is put in quarantine. Some bad file in the user files prevents the launcher from starting Solution Pull the file Sims3LauncherW.exe from the Norton Quarantine: Restoring an item from the Quarantine Resetting the game to […]
Apr 10 2011
Problem When you download houses or Sims from the Exchange and other sites, a lot of stuff is coming with those. The bigger the file, the more extra CC is included with the download. Those can be faulty or you just don’t like them and just want to get rid of them. Most of them […]
Feb 15 2014
Store Content cannot be downloaded
Problem I click on Download in my browser but nothing happens I get the following error message: There was an error while downloading the content. Please check the log for more details. Cause & Solutions Make sure you use the newest version of Firefox, Google Chrome or Internet Explorer. The browser needs to have an […]
By crin • Error, Launcher, Store & Exchange • • Tags: Downloads, Log, Purchase History