Error,  Launcher,  Store & Exchange

Exchange Content cannot be installed


I want to install something I’ve downloaded from the exchange but I get an error

  1. I get the following error message: Installation failed: Please make sure your game has the latest Software Updates and try again.
  2. I do not get an error message but when I start the game, the items are not in the game.


This problem has several causes

  • Your game is not updated
  • The file name of the Sims3pack contains special characters like semicolons.
  • You tried to install something that is corrupt. If you check those with Custard, you’ll see lots of red package files and the error message Corrupt (not a DPBF). Something has corrupted the sims3Pack in transfer and you can’t install those.
  • Some Sims, houses and households cannot be installed correctly. Their package files are not written to the corresponding folders.
  • The download contains custom content that prevents the installation of the item.


  • Make sure you’re patched to the newest version.
  • Save file corrupts many downloads. Use Add to game instead.AddToGame
  • Rename sims3pack files that contain special characters.
  • Convert sims3packs into package files (not for Store-Stuff) and put them in the mods folder.
  • Don’t use the download.

Further Reading