Error messages with solutions and workarounds

  • Error

    Windows 10 and SecuRom

    Introduction There’s much talk about Windows 10 and SecuRom Games cause Windows 10 doesn’t allow SecuRom Games to run. More Details about it can for example be found here: How to play SafeDisc and Securom DRM games in Windows 10: Get Mass Effect, Bioshock, and GTA 3 working on your Windows 10 PC. It’s important to know, that this only affects the disc version of SecuRom games, not the download version (even if they have SecuRom). Because of this, Sims 3 is not affected. Sims 3 does not have SecuRom on the discs, only on the download version. The Sims 2…

  • Error,  Store & Exchange,  Website

    Can’t upload to the Exchange

    Problem I want to upload something to my Studio but I get a red crossed out circle as a result. My upload can’t be found on the exchange afterwards. The Launcher says my upload was successful but the I can’t find it in my Studio Suggestions Avoid special characters in your upload names (colon, semicolon, dots, dashes, ..) Even though you could not upload, the exchange thinks it is  so you can’t upload again with the same name. Re-export your lot and use a new name.Vermeide Namen mit Sonderzeichen (Komma, Strichpunkt, Punkt, Schrägstrich, etc). Try to re-install it to see…

  • Error,  Launcher,  Store & Exchange

    Store Content cannot be downloaded

    Problem I click on Download in my browser but nothing happens I get the following error message: There was an error while downloading the content. Please check the log for more details. Cause & Solutions Make sure you use the newest version of Firefox, Google Chrome or Internet Explorer. The browser needs to have an associated program (which should be Sims3LauncherW.exe) to download. Make sure that your game is updated to the latest patch version Add the following websites as an exception to your Firewall and Antivirus program There are a few IP addresses that can’t access…

  • Error,  Launcher

    Launcher crashes

    Problem I get a cryptic error message and then another saying the launcher isn’t working anymore. Sometimes you can scroll for a while until the message appears. I get the following message: Sims3launcher has stopped working Cause This issue is often cause by a faulty download that didn’t get installed properly. This can be a Sim, a house/household or an object, piece of clothing or hairstyle. Solution Always use the newest version of Origin. Try the following if you have faulty downloads installed: Move the folder Library (those are your houses and households) to your desktop (or rename it). You won’t loose…

  • Error,  Launcher,  Store & Exchange

    Exchange Content cannot be installed

    Problem I want to install something I’ve downloaded from the exchange but I get an error I get the following error message: Installation failed: Please make sure your game has the latest Software Updates and try again. I do not get an error message but when I start the game, the items are not in the game. Cause This problem has several causes Your game is not updated The file name of the Sims3pack contains special characters like semicolons. You tried to install something that is corrupt. If you check those with Custard, you’ll see lots of red package files and…

  • Error,  Launcher,  Origin

    Unable to connect to Origin

    Problem I get the message: Unable to connect to Origin Unable to connect to the EA Download Manager Cause This problem is caused by the launcher not being able to find the Origin client on your computer. You do not have the Origin client installed on your computer The client installed on your computer is not up-to-date A program (such as an Antivirus Program) or the firewall is blocking the connection Your Origin Account is not connected to your account You’ve changed your Email Address and now the game has troubles with certain files that store your Email address…

  • Error

    Failed to book tour

    Problem When trying to use SimPort, I get the following error: Failed to Book Tour. Please try again.  Cause You get this message if there’s a problem connecting to the server on sending a Sim on tour. Your Sim can’t be uploaded, if your computer can’t communicate with the server. The connection can also time out, if your Sim has a lot of Custom Content, inventory items or memories. Solution Make sure you have an active Internet connection and that your connection to the EA-Servers isn’t blocked by your firewall and Anti-Virus-Program Try to reduce memories and CC and place some…

  • Error,  Store & Exchange

    Store Content cannot be installed

    Problem I’ve downloaded something from the Sims 3 Store but I can’t install them. I get the following error message: Installation failed: Please make sure your game has the latest Software Updates and try again. Cause This error seems to occur if the launcher can’t verify ownership of the item correctly. Check this thread: Exchange Content cannot be installed if you get this error on trying to install an exchange item Solution Re-download the item from your purchase history.

  • Error

    Invalid or already used Serial Code

    Problem I tried to register my game on but I get the message that my code is already used/invalid Origin ask me to activate my game but when I try, it tells me my code is used/invalid Cause Origin-Download Version Your game is automatically registered on if your accounts are connected. You only need to activate your game once. After that you should the game on myGames on the Origin client. DVD Version 0, D and O and 8 and B and 2 and Z look very similar. Make sure you did not mix them up. Solution Origin-Download…

  • Error

    Installed version newer than this product

    Problem I would like to install a new expansion pack but I get this error message: “Warning: The Sims 3 game you have is more recent than this product. If you choose to proceed you will need to be connected to the Internet and update this product via the Sims 3 Game Launcher after it is installed in order to play The Sims 3” Cause This message appears if your base game is already patched to a higher level than the expansion pack you’re installing needs. Ex: The  Base game needs to be patched to 1.22 if you want to install…