Issues on the website
Can’t upload to the Exchange
Problem I want to upload something to my Studio but I get a red crossed out circle as a result. My upload can’t be found on the exchange afterwards. The Launcher says my upload was successful but the I can’t find it in my Studio Suggestions Avoid special characters in your upload names (colon, semicolon, dots, dashes, ..) Even though you could not upload, the exchange thinks it is so you can’t upload again with the same name. Re-export your lot and use a new name.Vermeide Namen mit Sonderzeichen (Komma, Strichpunkt, Punkt, Schrägstrich, etc). Try to re-install it to see…
Login on Website/Launcher not possible
Problem I have registered my game but now I can’t login. Solution You have to use your email address and not your user name to login You need to have at least patch 1.63 to login with your game. Try to login from within the game instead of the launcher (unless you want to upload something) Use a different browser and/or delete your browser cache. There’s a file with your email address in user data\downloads. Delete it. It will be regenerated Make sure Proxy is turned off in your Internet Explorer (it must be unticked) Reset your Internet Explorer settings EA had…
Exchange – Please update your game
My game is updated. Why does it say Update your Game ? When you download Sims and Houses from the exchange, the website shows you which Store-Items and which Add-Ons are necessary for the download. Sometimes it says please Update your Game. This notice is there for everyone as soon as the download needs a certain patch to install. Some Store content only works if you have a certain patch level. This message means nothing if you are patched to the newest patch level. The browser does not check your installed game version.
How to sign up on thesims3.com
Introduction Signing up on thesims3.com is optional but it’s not possible to login from within the game or to use any of the features on the website (Store, Exchange, forums, etc) if you don’t You only need to sign up once and you can only register your games to one account. Steps As with the Installation, signing up depends on when you bought the base game Base Game on DVD before Origin The old base game version needs to be added manually to thesims3.com. To do this, you’ll need to make an account on https://www.thesims3.com/register.html. You can either choose make a…
Registering on Sims 3 Page not working
Oct. 24th 2013: This issue should be fixed. Clear your browser cache if you still have it. Problem I’m trying to make an account on thesims3.com but it’s not letting me. It sends me in circles. Cause Unclear Solution None atm. EA is aware of the issue and working on a solution. Stay tuned for more info. Please make a post here: [INFORMATION] Registering on Sims 3 Page is not working if you have the issue and answer the questions in the first post. You only need an Origin account to post at AnswerHQ.
How does the myPage work ? See MyPage at Official Site. I can’t read my gifting or system messages The system message issue should be fixed. Unsure about the gifting messages. If you get a Oops Page on the system messages, contact support. Some of myGames don’t show as registered Check Origin if they show in myGames (not true for Store Worlds). If they do, log out and back in on the website and if they still don’t show, contact Support. If they also don’t show on Origin, make sure you’ve logged in with the right email address and you…
MyPage at Official Site
The new MyPage at the official site is now live. Not many people are liking it but there are a few things that have gotten better. Also there are a few things you can do, that are not obvious, so I decided to make this FAQ for everyone. Privacy Settings The privacy settings can be found here: Account and Privacy Settings or under My Page (the menu) – My Account – My Account & Settings You have several options to show your MyPage (I won’t go into the Facebook and Twitter settings). Possible Options Public Everyone is able to see the…